Jun
06
    
Posted (Darcie) in Man Brain Syndrome

You all remember our spiffy new laundry room?

Well.  A few short weeks after the appliances were delivered I noticed it taking longer and longer for a load of clothes to dry.

I mean up to 2.5 hours long.

Me no likey.  Especially considering that one of the reasons for the humungo purchase was to start saving some bank on our energy bills.

So I called and requested repair.  It was a serious hassle trying to get someone out here (in spite of the extended warranty we paid for, ahem).  To make a long story short, we ended up having a new dryer delivered rather than have the dryer repaired.

Take two.

Same thing happens.  A few weeks in the dryer is suddenly suspiciously lacking heat.  It was like our clothes had won an island vacation and they were left to tumble with cool tropical breezes.

So this time I called Samsung instead of Sears.  Samsung set up an appointment to have someone take a look.  But I, being the proactive genius I am, googled my issue.  I found that the culprit could be as simple as our vent being clogged with lint and asked Jeff to climb up on the ol’ rooftop and have a look.

He did.  And he came down reporting that the pipe was clear as a bell.

Good.  So then at least we know that’s not the problem.

Fast forward to the day of the repairman’s visit.  He’s a total jerk btw.  He calls first thing that morning to set up a time, just like the receptionist who had scheduled the day of the visit told me he would.  He goes over my complaints with me.  He asks if anyone has thought to have me check the venting for clog.  Check.  He then proceeds to ask if he can come on Friday instead. His receptionist had already called and asked to change the appointment.  I politely declined because, you know, six days without a dryer (especially when I just spent a boatload on aforementioned dryer) is no piece of cake.  So when the actual repairman asked I again politely declined, and began to explain my position.  He very rudely cut me off though and said, “did I say I wasn’t coming?”

Um.  Excuse me.  I don’t even let my teenage daughter talk to me like that.  You can bet your sweet patottie I wasn’t having it from him.  The remainder of our conversation was curt and to the point but he promised to come out later that day.  Fine.

He did.  And boy was he just a ray of sunshine letmetellyou.

First of all, I taped a “please knock, baby sleeping” sign to the door.  He knocked alright.  Loud enough to make me jump ten feet into the air.  AND to wake up Jayce btw.  Great.

I show him to the garage where he asks to use the ladder and inspect the venting.  No problem.  Next thing I know his partner calls me to the base of the ladder and asks me to come look at something.

The jerk is standing there on the roof and says to me, “I thought you told me your husband checked the vents.”

Me: He did.
Jerk: No he didn’t.
Me: Hmmm.  It must have been his twin brother then, that I held this very ladder for and watched him climb up.
Jerk: Well these vents are clogged.

You know what he did next?  I kid  you not.  He threw, (YES THREW!) a ball of lint and a pair of pliers from the roof and it landed not three feet from where I stood.  No joke.

Me: Yeah, um okay.  That’s it.  I’ve really had it with you being rude to me.  It started on the phone.  And now you’re standing here calling me a liar.  Not to mention the…

And so it began.

It ended with me insisting that the man and his partner (who turned out to be his son btw) “get out of my house right now!”

Not. Pretty.

When Jeff got home from work I asked him to double check that the pipe was “clear as a bell.”  He wasn’t thrilled at the prospect of getting on the ladder again (he has a thing with heights) but he did so anyway.  The fact that I threatened to go up and find what he obviously overlooked might have helped to convince him.  Once up on the roof he asked that I “go to the dryer vent and see if you can hear me.”

I did as he asked.  But not before maybe an eyebrow or two raised in disbelief.

Once I put my ear to the dryer vent I heard him alright.  But not via the dryer vent.  He was coming through loud and clear.  Via the water heater vent.

It, apparently, was clear as a bell.

The dryer vent?  Not so much.

Dadadadum.  And that, ladies and gentlemen, concludes another episode of the MBS Files.  Tune in next week for another jaw-dropping, no-he-didn’t example of masculinity at its finest.

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Allison L on June 6th, 2009 at 1:27 pm #

I am laughing my butt off right now….not at you or your situation (that sucks), but at the way you can write a post! I love the way I can read a post of yours and feel like I am right there, seeing facial expressions and all)! I sure hope you get that book deal…your writing is amazing.

About the situation….that sucks that you were subjected to that rude man’s behavior that could have been avoided…ahem, Jeff!

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Lori on June 6th, 2009 at 1:54 pm #

I love it! That repairman deserved the tongue lashing you gave him. No customer should be talked to like that, clogged dryer vent or not! Hope you have a great, laundry-issue free weekend. :)

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Becca on June 6th, 2009 at 1:55 pm #

Wow – At first, I was thinking “I had a similar situation with the oven repair guy…” but I am now thankful for my oven repair guy.

I think I might have thrown the pliers back at him.

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Jen on June 6th, 2009 at 4:52 pm #

I’m so cracking up.

Cracking.up.

But- whoa, what a jerk-o that repairman was– who did he think he was??!

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Wendy on June 6th, 2009 at 5:10 pm #

Man I wish I could have been there to see that… I hope that you were bobbing your head around and shaking your finger at him when you told him off. Of course, if you have another problem with your dryer you’re pretty much screwed…

Oh and tell Jeff I said good going with the vents. He and my husband could be long lost brothers.

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Erin on June 6th, 2009 at 5:34 pm #

Just when I thought I couldn’t love you any more, you go and be even more of a BAMF. Repair guy? Total jerk. Is he independent or can you put in a complaint with a company? Even though your dryer vent was clogged, that still doesn’t excuse the total asshat behavior!

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Shelle-BlokThoughts on June 6th, 2009 at 8:42 pm #

K the guy was an idiot and rude… but LOL, your husband sounds exactly like mine!

It’s not funny I know… cause the repair guy needs to be professional so he needed a good tongue lashing…

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Kelly P on June 6th, 2009 at 10:39 pm #

Well I’m glad that problem is solved. I think a clogged dryer vent can be pretty dangerous. Were you able to clean it out yourselves? Did you file a complaint on the guy yet? I guess that might be dangerous too since he knows where you live.

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Krystyn on June 6th, 2009 at 11:31 pm #

I’m glad you figured out the problem…but still, that is completely unacceptable of the repair guy. I would call and file a complaint.

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Heather on June 6th, 2009 at 11:57 pm #

Oh. My. Goodness. I could so totally see that being Chris. I guess they’ll have a lot to talk about.

Forget it anyway about the stupid repairman though, that’s crazy. Good for you, not taking his crap. (Since we both know I would have!)

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Musings of a Housewife on June 7th, 2009 at 3:19 pm #

Is it wrong that I am just happy that it was YOUR fault and not the fault of Samsung since I too have a brand new Samsung dryer that better sure as heck not stop working anytime soon.

Seriously, though, that’s hilarious. And I’m glad, at least, that the problem is easily solved. I sure am glad you gave that rude repairman what-for.

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Bess on June 7th, 2009 at 4:53 pm #

Glad that you (and, well, your posse) got the problem figured out.

But, seriously…I think I would have taken the whole “nasty repairman” thing to a whole new level…took down his name, contacted his supervisor or those who employ with through Samsung, filed a complaint…yeah, I’m like you and would not have kept my mouth shut!

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Jessie on June 7th, 2009 at 6:38 pm #

I’m glad you and Jeff got the problem figured out! There was absolutely NO excuse for how the service boy acted, though! I hope you filed a complaint!

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Tor on June 7th, 2009 at 9:22 pm #

Ahahaha you tell him mom!

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Becca on June 7th, 2009 at 11:28 pm #

hahaha this is hysterical – way to stand up for yourself though – i typically just let the rude folks run all over me . . . healthy strategy right?! I’m glad you got it figured out!

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Marleen V on June 8th, 2009 at 9:14 am #

Too funny…men know everything doncha-know!

Hopefully you still contacted the supervisor of the repairman or the company and complained!!!!

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kellie@LaVidaDulce on June 8th, 2009 at 2:47 pm #

I can just imagine your tiny little self giving them the how-to. So funny. Glad that you have everything all figured out…Your laundry room has inspired many bloggers!

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Christina on June 8th, 2009 at 6:11 pm #

Oh.My.Lord – that guys was a piece of work!!!!!! I might have beat him with the pliers on the way out! Glad you found the problem thought – and I hope you refused to pay for the service call!

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Terri on June 8th, 2009 at 10:45 pm #

WOW!! I thought I got wonderful service with the CVC! Your repairman tops it! Sorry it happened, but glad you found the humor in it.

Hope you reported to Samsung. I don’t think they would want people like that representing their company. Especially in this economy!

Hope you have a good week!!

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Merrie on June 9th, 2009 at 1:23 pm #

Oh NO! Oh, that’s the worst! Not that mr. repairman had ANY business being so rude to you from the start, but it was an honest mistake on your husband’s part.

This SO sounds like something that would happen to me, by the way. Customer service so rarely goes well for the customer.

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Stephanie on June 10th, 2009 at 1:48 am #

Darcie, you totally and completely crack me up.

I love your writing style.

I can’t believe you actually had the chutzpa to yell at those guys to “get out of your house.” But it sounds like they deserved it. Whatever happened to good customer service anyway?

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kristen@nosmallthing on June 10th, 2009 at 6:49 pm #

That is hilarious. So did he get the lint out? You know what they say…If you want something done right…

:)

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